Sometimes the most obvious reasons for faults are the most difficult to recognize. Please check the following questions in advance to make sure they are correct. You may be able to solve the problem yourself or your questions may be answered.
Please check the settings in your device.
The WLAN symbol must show available network.
If so, how did the connection work for them?
By default, all fee-based accesses are stored with up to 10 Mbit. Please note that these values are always dependent on the available Internet connection and the general load.
You can read about this on the homepage (login page) under our privacy policy and terms and conditions.
You can also buy a voucher with the access codes at reception.
Yes - you get free access to the public areas of the campsite (restaurant, reception).
Instructions for deactivating private or random Mac addresses for Android and instructions for Apple products:
For Android devices:
Open the Wi-Fi settings of your device
When you see the name of the Wi-Fi network in the list, tap on the gear icon next to it.
Next, tap on "Advanced".
Then tap on "Privacy".
Wähle dort "Geräte-MAC verwenden" auf die Funktion "aus".
The settings may vary slightly depending on the Android version.
For Apple devices:
Open the Settings app on the iPhone or iPad.
Go to the "Wi-Fi" section.
Tap on the "i" symbol next to a Wi-Fi entry.
Press the "private Wi-Fi" address here to switch off the option for this network.
Die dauerhafte Freischaltung MAC Adressen von Geräten (z.B. Amazon Alexa)
Bitte wende dich hierzu an den Support von The Cloud unter support@thecloud.eu.
If you have any technical questions, please contact our 24/7 hotline on 0800 222 555 2, which is of course free of charge.