The year 2020, with the onset of the coronavirus pandemic, highlighted the importance of digital offerings and contactless processes to every successful player in the market. For example, the Le Méridien in Frankfurt responded with offers that are simpler and more user-friendly than ever before. In the future, many business travellers, many guests interested in tourism, artists, an international audience and classic weekend guests exploring Frankfurt will continue to visit the hotel. At the same time, all the guests have one new thing in common: They have made a digital leap in the last few months.
Today, business video conferences or online chats with the family are as natural as coffee for breakfast. A fast and secure IT network structure is becoming increasingly important. After Le Méridien Frankfurt was transferred to the operational hotel management of EVENT Hotels as of 01/02/2021, The Cloud was entrusted with implementing the new WiFi and Conference-LAN. In the future, safety and hygiene will remain the highest priority at Le Méridien Frankfurt. This includes smart room adjustments, great flexibility in bookings and cancellations, establishing a safety and hygiene concept and the changed requirements of MICE customers for future-oriented event formats with new break concepts, digital helpers, and virtual and hybrid event formats.
We understand the challenges of digitisation and can point to a large number of successful references due to our many years of experience, for example by working with hotels in the Kempinski, Steigenberger and Marriott groups, Event Hotels and the Waldburg-Zeil Clinics.